pak360 Privacy Policy

1. Overview

pak360 ("we", "us", "our", "the Platform") operates an online gaming platform accessible at pak360.app and any associated mobile applications. This Privacy Policy applies to all personal information collected from players ("you", "your") who register, log in, deposit, play, or otherwise interact with the pak360 platform.

By creating a pak360 account, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your information as described herein. If you do not agree with this policy, you must not use the pak360 platform.

This policy should be read together with our Terms & Conditions and our Responsible Gaming Policy, both of which form part of the overall agreement between you and pak360.

2. Information We Collect

pak360 collects personal information through multiple channels during and after registration. The categories of information we collect include:

We may also collect information provided voluntarily, such as when you complete surveys, participate in promotions, or contact our support team. We do not intentionally collect sensitive personal information beyond what is required for identity verification and anti-money laundering compliance.

3. How We Use Your Data

pak360 uses collected personal data for the following purposes, each supported by a lawful basis:

• Account management: To create, maintain, and administer your pak360 player account, including login authentication, balance management, and bet history.
• Payment processing: To process deposits and withdrawals via JazzCash, Easypaisa, HBL, UBL, Meezan Bank, Bank Alfalah, and other supported methods. Financial data is used only for transaction processing and fraud prevention.
• Identity and age verification: To confirm that you are at least 18 years old and are who you claim to be, in compliance with our obligations and responsible gaming commitments.
• Legal and regulatory compliance: To meet anti-money laundering (AML), Know Your Customer (KYC), and other applicable legal obligations. This may include retaining transaction records and reporting suspicious activity to relevant authorities where required by law.
• Security and fraud prevention: To detect and prevent fraudulent activity, account takeovers, multi-accounting, and abuse of promotional offers.
• Responsible gaming: To monitor player activity for signs of problem gambling, enforce self-exclusion requests, and maintain deposit and session limits applied at the player's request.
• Platform improvement: To analyse aggregated usage patterns, identify technical issues, and improve the pak360 platform experience for players across Pakistan.
• Customer support: To respond to queries, resolve disputes, and handle complaints submitted through live chat or email.
• Marketing communications: To send promotional offers, bonus notifications, and platform updates — only where you have opted in to receive such communications. You may withdraw this consent at any time via your account settings.

pak360 does not use your personal data to make automated decisions that have legal or similarly significant effects on you without human review.

4. Payment Data & Financial Information

Given pak360's focus on the Pakistani market, the majority of player transactions are processed through JazzCash and Easypaisa, with bank transfers via HBL, UBL, Meezan Bank, and Bank Alfalah also supported. All financial data transmitted through these channels is handled with the following safeguards:

• Payment credentials (JazzCash PIN, Easypaisa mobile wallet credentials, banking passwords) are never visible to, stored by, or accessible to pak360. These are processed directly through the respective payment provider's secure interface.
• pak360 records the amount, date, time, and payment method reference for each transaction for account management, dispute resolution, and AML compliance purposes.
• Withdrawal requests are matched against your registered payment method identity to prevent funds from being sent to third-party accounts.
• Transaction records are retained for the period required by applicable financial regulations, which typically exceeds the general account data retention period.

5. Cookies & Tracking Technologies

pak360 uses cookies and similar tracking technologies to operate core platform functionality and to understand how players interact with the site. The categories of cookies we use are:

• Essential cookies: Required for login session management, security tokens, and basic platform functionality. These cannot be disabled without impairing your ability to use the platform.
• Functional cookies: Remember your preferences such as language, session settings, and recently played games.
• Analytics cookies: Collect anonymised data on how players navigate pak360 — which games are most visited, where players exit the registration flow, and similar behavioural patterns. This information is used exclusively to improve the platform and is never sold.
• Security cookies: Used for fraud detection, identifying suspicious access patterns, and protecting accounts from unauthorised login attempts.

You may manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using pak360, though some personalisation features may be affected. pak360 does not serve third-party advertising cookies.

6. Data Sharing & Third Parties

pak360 does not sell, rent, or trade your personal data to third parties for commercial purposes. Data may be shared with third parties only in the following circumstances:

• Payment processors: JazzCash, Easypaisa, and banking partners receive the minimum data necessary to execute deposits and withdrawals.
• KYC and identity verification providers: Third-party verification services that assist with CNIC validation and document review may process your identity documents under strict data processing agreements.
• Game software providers: Providers of casino games and live dealer solutions may receive anonymised session and bet data necessary for game operation and RTP auditing. They do not receive your identity or payment information.
• Legal and regulatory authorities: pak360 may disclose personal data to regulatory bodies, law enforcement agencies, or courts where required by applicable law or in response to a valid legal order.
• Fraud prevention services: Industry fraud-sharing networks or security service providers may receive hashed identifiers (not raw personal data) to assist in detecting multi-accounting or financial fraud.

All third parties engaged by pak360 that process personal data on our behalf are bound by data processing agreements requiring them to maintain appropriate security standards and to use the data only for the specified purpose.

7. Data Retention

pak360 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the satisfaction of any legal, accounting, or reporting requirements. The following general retention periods apply:

• Active account data: Retained for the lifetime of your pak360 account plus a minimum of five (5) years following account closure, in line with standard financial record-keeping obligations.
• Transaction and financial records: Retained for a minimum of seven (7) years from the date of the transaction, in compliance with applicable AML and financial regulations.
• KYC verification documents: Retained for the duration of your account and for a minimum of five (5) years following account closure or the last transaction, whichever is later.
• Support communications: Retained for three (3) years following resolution of the relevant query or complaint.
• Self-exclusion records: Retained for the full duration of the self-exclusion period plus five (5) years to prevent the creation of new accounts during or following the exclusion period.

Where data is no longer required for any lawful purpose, pak360 will securely delete or anonymise it in accordance with our internal data destruction procedures.

8. Security Measures

pak360 implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, or alteration. Measures in place include:

• Encryption of data in transit using TLS/SSL protocols across all platform connections.
• Encryption of sensitive data at rest, including stored CNIC information and financial records.
• Restricted internal access to personal data on a need-to-know basis, with access logging and audit trails.
• OTP-based two-factor authentication options available to all players to protect account login.
• Regular security testing and vulnerability assessments of the pak360 platform infrastructure.
• Incident response procedures for detecting, containing, and notifying affected parties in the event of a data breach.

While pak360 takes all reasonable steps to protect your data, no online platform can guarantee absolute security. Players are encouraged to use strong, unique passwords and to enable OTP login to add a further layer of protection to their pak360 accounts.

9. Your Data Rights

You have the following rights in relation to the personal data pak360 holds about you:

• Right of access: You may request a copy of the personal data pak360 holds about you.
• Right to rectification: You may request correction of inaccurate or incomplete personal data.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to overriding legal retention obligations (particularly financial and AML records).
• Right to restriction: You may request that pak360 restrict processing of your data in certain circumstances, such as while the accuracy of disputed data is verified.
• Right to data portability: You may request a machine-readable copy of personal data you have provided to pak360.
• Right to object: You may object to processing carried out for direct marketing purposes at any time. You may also object to processing based on legitimate interests, though this right is subject to pak360's overriding interests and legal obligations.

To exercise any of these rights, contact pak360 support via live chat in your account dashboard or by email at [email protected]. We will respond to all data rights requests within 30 days. Some requests may take longer where complexity or volume warrants it, in which case we will notify you of the extension.

10. Minors

Parents or guardians who believe a minor has registered on pak360 should contact our support team immediately via live chat or email. We will investigate and take appropriate action without delay.

11. International Data Transfers

pak360 is primarily operated for and from the Pakistani market. Where personal data is transferred to or processed by service providers in other jurisdictions (for example, game software providers or cloud infrastructure providers), pak360 ensures that appropriate safeguards are in place — including standard contractual clauses or equivalent data protection frameworks — to protect your data in accordance with applicable standards.

By using the pak360 platform, you acknowledge that your personal data may be processed in jurisdictions outside Pakistan where data protection laws may differ from those in your home province or territory.

12. Changes to This Privacy Policy

pak360 reserves the right to update this Privacy Policy at any time. Material changes — for example, changes to the types of data collected, the purposes for which data is used, or the third parties with whom data is shared — will be communicated to players via a notice on the Platform or by email to your registered address at least 14 days before the changes take effect.

The "Last Updated" date at the top of this page reflects when the current version was published. Continued use of the pak360 platform after any policy changes become effective constitutes your acceptance of the revised Privacy Policy.

13. Contact & Data Queries

For any questions, requests, or concerns regarding this Privacy Policy or the personal data pak360 holds about you, please contact us via:

• Live Chat: Available 24/7 from within your pak360 account dashboard. This is the fastest route for all data-related queries.
• Email: [email protected] — for detailed or document-heavy requests. Allow up to 24 hours for initial response and up to 30 days for full resolution of data rights requests.

Support is available in English at all times. Urdu-friendly assistance is available on request. Players in Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, and all other parts of Pakistan are served by the same support team with no regional distinction.